2018 Champion City

Washington, DC : 2018 Champion City

Integrating Citizen Feedback into City Hall Decision-making

  • 681,170

    Population
  • Muriel Bowser

    Mayor
  • Mayor Council

    Type of Government
  • 4 years

    Length of Term
  • Resident Participation

    Issue Area

The Problem

In Washington, D.C., government leaders lack an easily accessible tool that will improve their responsiveness to the city’s nearly 700,000 residents.

The Idea

Washington D.C. will create a dedicated team within its current government structure that will support all city agencies in routinely conducting smart, sophisticated surveys that regularly integrate residential feedback into key decision-making processes.


What Mayor Muriel Bowser is saying:

Our idea combines the inclusiveness of Yelp, the immediacy of polling, and the reach and rigor of the Census to ensure that residents’ voices are regularly integrated into our decision-making processes. With this tool, we can increase civic engagement and do more to build a government that is both for the people and by the people.

Muriel Bowser, Mayor of Washington, DC

Our Prototyping Journey

    Let's Go

  • How we are testing our idea

    Our idea will positively impact all our district residents, who all have a voice to speak to when it comes to what we do in our communities.

    David Yokum, Director, The Lab @ DC

    Washington DC will test ways to increase civic engagement by creating a clickable prototype of the EngageDC survey app and soliciting feedback from residents on topics and features they would be most likely to use.

  • Ideas into action

  • One thing we're discovering through testing

    Through the testing process, Washington DC is learning what motivates residents to participate in the city’s surveys. Interesting findings emerged from the team’s InnoMAYtion Hackathon, including the discovery that immediate response to surveys is a priority for residents. They are keen to know that their voices have been heard and that they are impacting the process.

    I don’t think we had pushed as deeply as to why someone would want to engage with this, or the many different reasons why many different people would.

    David Yokum, Director, The Lab
  • TO BE CONTINUED…