The local government lacks an effective system for keeping track of its services, leading to unreliable service delivery. This has allowed corruption to flourish, as citizens who can afford to will bribe local officials to secure access to services like trash collection and food distribution, or to avoid punishment for disobeying regulations. As a result, the resource gap between the rich and the poor continues to widen, and the costly, inefficient delivery of services prevents the city from growing and developing in a way that benefits all citizens.
The city will fight corruption and improve efficiency by creating Tuxtla Digital, a new app that will simplify service delivery for citizens and allow users to monitor the activity of civil servants. Citizens will be able to report crimes and officials who demand bribes, as well as share and access information about city services and neighborhoods. Tuxtla Digital will empower citizens to improve their communities.
Tuxtla Digital will build on previous efforts by the city council to design more efficient procedures and incorporate technology, including recent efforts to improve regulations and land registry payments.
“Once implemented, Tuxtla Digital will bring down corruption levels by allowing citizens to report crimes, increasing access and information, and limiting the intervention of bureaucrats who eat away at public money.”