Our Prototyping Journey
How we are testing our idea
Miami will determine the most effective ways to change behaviors around flooding by conducting surveys and role-plays with residents. Miami Beach will assess how residents feel during flood events, what information would be most beneficial, and the effectiveness of different types of flood alerts.
What we're discovering through testing
Miami Beach used card sorting to identify the type of information that users want during a flood. They learnt that employees care about accuracy, while residents and business owners care more about actionable information (like how to protect their property). Many residents were distressed about the constant flood damage and wanted to share their thoughts. The Miami team found that visual methods to get feedback using post-its rather than surveys helped residents feel like they were being heard.
To understand the data residents would need from a flood support tool, the two cities conducted a joint test in a neighborhood significantly impacted by Hurricane Irma. Interestingly, they found that people wanted individual data around their property (rather than the wider region), because residents are struggling with local, everyday tasks, such as finding a safe zone to park away from flood areas.
What we've learned
Through the testing process, Miami and Miami Beach found that residents from both cities have a need for real-time flood data, projected flood risks and mitigation tools. However, they learnt that residents would prefer to access that data through apps they are already using. The cities shifted their focus away from modeling and app design, and towards obtaining accurate, real time information and integrating it with existing platforms and tools.
Testing #resilience App Prototype in Shorecrest today as part of @BloombergDotOrg #MayorsChallenge! @CityofMiami & @MiamiBeachNews collab to deliver better info to residents about sea level rise / flood mitigation options. @wyncode on site for testing! #MiamiTech #FutureCity7:12 PM - 24 Jul 2018 Sarasti
We made a shift from building specific apps to focusing on creating a thriving, data-driven resilience ecosystem.Miami & Miami Beach team