Our Prototyping Journey
How we are testing our idea
Elk Grove will engage landlords, property managers, prospective renters and applicants to test a universal standardized rental application process. It will focus on the automated application process specifically for (but not limited to) low-income residents.
Our idea will positively impact renters and landlords by cutting the time they spend on applications and the cost of applying and reviewing them.Sarah Bontrager, Housing and Public Services Manager
One thing we're learning through testing
Originally, the Elk Grove team thought that their rental application system would do everything (such as creating the lease and taking payments). As they have moved through the testing process, they are getting a better understanding of their user’s needs, as well as understanding what’s viable. The team is focusing more on their core proposition: making a positive introduction between the landlord and the applicant, and ensuring the application process does this well.
The idea started as this big, hairy thing, but it’s on a leash now and it’s tamed a little bit. Next we get it to walk, then run, then do some tricks.Christopher Jordan, Assistant to the City Manager